The calendar and appointments

Book and manage appointments, block out time, run the waitlist, and set up appointment types and recalls.

16 articles Last updated June 14, 2025
Find your way around the calendar
The three calendar views, choosing a location and practitioners, what each appointment card tells you, and the today panel you can open from anywhere.
Customize your calendar view
Set the hours the calendar shows, the slot size, weekend days, the time format and what patients are called, for the whole clinic.
Set a practitioner's working hours
Set each practitioner's weekly hours and breaks, understand what they do and don't stop, and handle a change that starts on a future date.
Your own booking notifications
Choose how you're told about new bookings and cancellations on your calendar, limit it to the near future, and get a morning summary of your day.
Book an appointment
Book a patient in from the calendar, link the visit to a case, make it repeat, and understand the warnings and messages that follow.
Set up appointment types
Create what patients can be booked in for: name, length and color, in-person or telehealth, what it bills, who performs it, which forms and messages go with it, and what archiving does to existing bookings.
Book a group appointment
Book several patients into one session, add or remove people later, and handle one patient's notes, payment or cancellation without touching the rest.
Update an appointment's status
Check patients in, mark no-shows and completed visits, know what each status triggers, and correct one that was set wrongly.
Reschedule an appointment
Move an appointment by dragging or by editing its date and time, change its length, decide how much of a repeating series to change, and know what the patient is told.
Cancel an appointment
Cancel from the calendar with or without a fee, decide what happens to a deposit, cancel the rest of a series, and know what the patient's own cancellation link allows.
Manage the waitlist
Add patients who want an earlier or different time, see who's waiting, book them when a slot opens, and understand the automatic offers ClinyPal sends when a time frees up.
Block out unavailable time
Add a one-off or repeating block to a practitioner's calendar for leave, meetings or breaks, add several quickly in block mode, and edit or delete a block or its whole series.
Holidays and closures
Close the clinic, or one location, for a holiday or a day off, so online booking offers nothing and the calendar shows it as closed.
Set up unavailable block types
Create the named reasons for blocked time, with a default length and a color, and retire the ones you stop using.
Set up recall types
Define how long after a visit each kind of patient should come back, whether ClinyPal reminds them automatically, and which appointment types create a recall on their own.
Set a recall for a patient
Add a recall to a patient's record, mark it done when they come back, schedule the next one, and know which recalls are created and reminded automatically.