Video appointments

Start, run, and wrap up a remote appointment for both the practitioner and the patient.

5 articles Last updated June 14, 2025

Offer telehealth appointments

Create a video appointment type, book it like any other visit, and let the join link reach the patient automatically.

Run a telehealth appointment

Join the call, use the practitioner tools during it, and end the session with your notes saved.

Chat during a telehealth call

Send messages, files and forms to the patient inside the call, and find the chat history afterward.

How a telehealth call connects

What happens between the two browsers in a call, why it works through most firewalls, and what that means for privacy and quality.

Fix a telehealth connection problem

What to check, in order, when a patient can't join, nobody can hear or see, or the call keeps freezing.

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