The chat beside the video is for what's easier read than heard: a medication name, a link, a form. It's saved with the appointment, including files for a week.

Messages

The chat panel beside the video takes a typed Message… from either side. Use it for anything that's easier read than heard: a medication name, a link, a postal code, or the plan when the audio is breaking up. The patient sees it at once, and the whole exchange is saved with the appointment.

The telehealth chat panel showing messages between practitioner and patient, a file attachment, and a submitted form entry with a View response link.
The chat panel in a telehealth call with a sent exercise link and a form the patient has completed.

Files and forms

  • Send file, on both sides, sends a file of up to 1 MB: a photo of a rash, an exercise sheet, a referral. Larger files are refused: rash.jpg is too large — max size is 1 MB. A DICOM image from the patient shows Patient sent a DICOM file and opens in ClinyPal's viewer. Files are kept for 7 days, so download anything you need to keep and upload it to the patient's Documents section, where the limit is 512 KB per file.
  • Send a form offers the patient form templates marked Show inline in telehealth chat. The patient sees Your doctor sent you a form, completes it in the chat, and the answers are saved to their Forms section like any other form.
  • Record consent captures verbal consent during the call; see Consent forms.

Afterward

On the patient's record, the appointment offers View telehealth chat, which shows the messages, files still within their 7 days, and forms.