Business Information

One page, every location

The Business Information page (/settings/business-information) is where the specifics of each of your clinic's physical locations live: name, address, contact details, branding, and the operational settings that are allowed to differ from one site to the next. If your clinic runs out of a single office, you'll mostly visit this page once during setup and rarely again. If you run several locations, this becomes one of the pages you return to whenever something changes at a specific site — a new phone number, a relocated office, a location that now needs its own booking rules.

At a glance

The location list on the left is a picker, not a tab — it decides which location's panel you're looking at
Business info holds each location's identifying details
Settings holds each location's own operational configuration
There is no limit on how many locations a clinic can add, on any plan
How location-level settings interact with the clinic-wide defaults on General Settings

The Business Information page, showing the location list down the left side and the selected location's detail panel on the right with Business info and Settings tabs.

The location list is a picker, not a tab set

Two different kinds of navigation on one page It's easy to assume the location list and the Business info / Settings tabs are the same kind of control. They aren't. The list on the left is a location picker — clicking a location swaps out the entire detail panel on the right for that location's data. The Business info and Settings tabs live inside that detail panel and apply only to whichever location is currently selected. Switching locations doesn't change your active tab; if you were on Settings for Location A and you click Location B, you'll land on Settings for Location B, not bounce back to Business info.

Select a location

Click a location in the list on the left to load its detail panel on the right.

Choose a tab

Use Business info or Settings within that location's detail panel to reach the fields you need.

Make your changes and save

Edits apply only to the currently selected location. Save before switching to another location — unsaved changes do not carry over.

Save before you switch locations Because each location's panel is loaded independently, moving to a different location in the list without saving first will discard whatever you were in the middle of editing for the location you were just on.

Business info tab: what makes a location a location

The Business info tab holds the identifying details for the selected location — the facts that make it recognizably that specific site rather than any other one your clinic operates. This is the information that shows up on documents, patient-facing communication, and printed material tied to that location, so it's worth keeping accurate and current rather than treating it as a one-time setup step.

Location name — how this site is labeled throughout ClinyPal, including on the location picker itself.
Address — used wherever this location's physical address needs to appear, including patient-facing documents.
Contact details, such as phone and email, specific to this location rather than the clinic as a whole.
Logo for this location, if it's branded differently from your other sites.

A clinic with a shared brand across all locations can usually reuse the same logo and just vary address and contact details per site. A franchise-style or multi-brand operation, on the other hand, can give each location its own distinct look here — nothing forces every location to appear identical.

Settings tab: what's allowed to differ per site

The Settings tab holds operational configuration specific to the selected location — the kind of setting where it genuinely makes sense for one site to behave differently from another. This is distinct from General Settings, which sets the clinic-wide defaults every location starts from. Anything you configure here for a specific location takes precedence over that clinic-wide default for that location only; it doesn't affect your other sites.

A common pattern in multi-location clinics: leave most settings at the clinic-wide default, and only override the ones that genuinely need to differ at a particular site — for instance a location with different opening hours or a different online-booking configuration than the rest of the clinic. Overriding everything for every location adds maintenance overhead for no real benefit if the sites are otherwise identical in how they operate.

General Settings

See the clinic-wide defaults every location falls back to before any location-specific override applies.

Adding more locations

ClinyPal is built around the assumption that a clinic might grow from one site into several, and the location list reflects that — adding a new location just adds another entry to the list, with its own independent Business info and Settings. There's no migration step, no separate account, and no need to involve anyone outside your own Admin staff to stand up a new site.

Confirmed: no limit on locations, on any plan There is no cap on how many locations a clinic can add. This is true on every subscription plan, regardless of tier — location count is never a reason to upgrade, and it's never something you need to plan around before opening a new site.

This is worth internalizing if you're comparing ClinyPal's plans for a multi-site clinic: the thing that scales with your subscription tier is staff seats, not locations. A five-location clinic with a lean team pays for the team size it needs, not for the number of buildings it operates out of.

Subscription & Billing

See the full mechanics of what is and isn't limited by your subscription plan, including how seat limits for users and practitioners actually work.