A location is a place patients attend, with its own address, hours, fees and invoice details. One clinic, one location; two sites, two.
Locations
Open Settings, then Business Information. Each location is a place patients attend, with its own calendar column, address and settings. A single-room clinic has one; a clinic with two sites, or a home-visit service alongside a room, has one each. New Business Location creates one, and Location created — complete the settings below takes you to its details. Archived locations are under Show archived; see Archive or restore a location.
Location Details
| Group | Fields | Notes |
|---|---|---|
| Business info | Business name, Time zone | The name is printed on this location's invoices and PDFs as the business they're billed from. The time zone drives this location's reminders and calendar. |
| Contact | Website URL, Email reply to | Patient emails from this location come from ClinyPal with replies going to Email reply to. |
| Address | Address line, City, State, Postal code, Country | Used on invoices, in the Business Address placeholder and on the booking site. |
| Registration info | Business registration number, Registration info, Additional invoice info | All three print on this location's invoices; use Additional invoice info for a tax number or insurer provider number. |
| Appointment fees | Cancellation fee, Cancellation fee window (hours), No-show fee | What's charged when a patient cancels inside the window or doesn't arrive; see Deposits, cancellation and no-show fees. |
| Reminders | Send appointment reminders from this location | Switch reminders off for a location that doesn't want them, such as a hospital room where the hospital sends its own. |
| Expenses | Monthly expense amount (including tax) | Optional. Used to track monthly spending on the Expenses page. Rent and other fixed costs. |
| Opening hours | Set opening hours | The scheduler warns about bookings outside them, and online booking offers times inside them when Respect practitioner availability is off. Holidays & Closures is linked from here. |
Location updated successfully confirms a save. A new location needs only its details and hours: services, prices, taxes, templates and appointment types are clinic-wide and apply to it at once. Which locations a staff member can see is set per user under Manage your team.