Why letter templates help

If your clinic writes the same kind of letter often — a referral, a report, a discharge summary — a template means you write the wording once, and every future letter fills in the patient's details automatically.

Create the template

Go to your settings and open Letter templates, add a new one, and give it a name. Add an optional email subject if this template is often sent rather than printed.

The letter template form with name and email subject fields.
Naming a new letter template with an optional email subject.

Write it with placeholders

Write the letter's content using the available placeholders for patient details, appointment information, and practitioner details, so the wording stays generic while the specifics fill themselves in.

The letter template editor with a list of available placeholders alongside it.
Writing a letter template with placeholders for patient and appointment details.

Using it on a patient

Once saved, this template is ready to generate a letter for any patient — choose it, confirm any appointment or practitioner it refers to, and the rest fills in for you.

Retiring a template

Archive a template you no longer use. Letters already created from it are unaffected.

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