Creating a letter

Open the patient's Letters and choose a template to start from — a referral, a report, or whatever your clinic writes regularly.

The list of available letter templates for a patient.
Choosing a letter template.

Fill in the details it needs

If the template refers to a specific appointment or practitioner, choose them here. The patient's own details are already filled in from their record.

The letter setup form with appointment and practitioner fields.
Choosing the appointment and practitioner a letter refers to.
These details are locked in once you continue The information you choose becomes part of the letter's text at this point. If something changes later, create a new letter rather than trying to update this one.

Review, then export or send

Read the letter over, then export it as a PDF to print or attach elsewhere, or send it directly if that's how your clinic delivers letters.

A finished letter with a PDF export action available.
The completed letter with the PDF export option.

Finding a past letter

Every letter you've created for a patient stays listed on their record, so you can reopen or re-export an old one without writing it again.

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