Fix a telehealth connection problem

A dropped connection usually fixes itself

If either side's connection drops mid-call, ClinyPal tries to reconnect automatically, showing a clear Reconnecting notice with the attempt number while it works. Give it a moment before assuming the call has failed entirely.

The reconnecting notice during a dropped connection.

If it can't reconnect

After several failed attempts, the call shows that no signal is available. At this point, close the call and rejoin from the original link — both the practitioner and patient can do this independently.

Camera or microphone not working

• Check the browser has been given camera and microphone permission — most browsers ask the first time and remember the choice afterwards.
• Make sure no other app is already using the camera or microphone.
• Try a different browser if permissions seem stuck in a denied state.

Poor video or audio quality

Quality issues are almost always about the connection, not ClinyPal itself. A wired connection, closing other bandwidth-heavy apps, or moving closer to the router usually helps more than anything on the call screen.