Your call goes directly between the two of you
Once a telehealth call connects, the video, audio, and chat travel directly between the practitioner's device and the patient's device, rather than passing through and being stored on a ClinyPal server in between. ClinyPal's role is to help the two sides find each other and establish that direct connection in the first place.
Why a call sometimes takes a moment to connect
Setting up a direct connection between two devices on different networks isn't always straightforward — firewalls and routers get in the way. ClinyPal first tries the most direct route available, and if that's not possible, falls back to relaying the connection through an intermediary just long enough to get the two sides talking. Either way, the call itself still runs directly once established.
Nothing is recorded
ClinyPal doesn't record telehealth calls. If you want a record of what was discussed, write it up yourself — either in the appointment's treatment note, or using the AI visit summary to help draft one from what was said during the call.
What this means day to day
- A patient needs a reasonably up-to-date browser and a working camera and microphone — there's nothing to install.
- A very restrictive office or hospital network firewall can occasionally prevent a direct connection from forming, most often showing up as a call that never quite connects rather than one that drops mid-way.
- Closing the browser tab or losing your internet connection ends the call for both sides, the same as any other video call.