Editing a patient's details

Open the patient's record and choose Edit details. Everything here is grouped together — identity, contact information, and how they'd like to be communicated with — so you can review it all in one pass.

A patient record's details in edit mode with the Save changes and Cancel buttons visible.
The patient details in edit mode.

Identity

Full name, preferred name, date of birth, sex, gender identity, and pronouns all live here. A preferred name is shown throughout ClinyPal instead of their legal first name wherever one is set, so staff and any messages use the name the patient actually goes by.

The identity section of a patient's details showing name, date of birth, sex, gender identity, and pronouns.
The identity fields, including preferred name and pronouns.

Contact information

Keep phone, email, address, occupation, time zone, and an emergency contact current here. Accurate contact details are what make reminders and other messages actually reach the patient.

The contact section of a patient's details showing phone, email, address, and emergency contact fields.
The contact information fields.

Communication preferences

Each message type — appointment confirmations, reminders, cancellation emails, appointment notes, and marketing messages — can be switched on or off individually for this patient, alongside their privacy policy consent and referring doctor.

The communication preferences section showing separate switches for confirmations, reminders, cancellation emails, and marketing messages.
Communication preferences with individual switches per message type.
Respect what's switched off If a patient has turned off marketing messages or a particular reminder type, ClinyPal won't send it to them, even from a broadcast or bulk message.

Save, and see what changed

Choose Save changes when you're done. If you ever need to check what was updated and by whom, select the Last edited by note above the details to open the full change history for this patient.

The change history panel listing a field, its old and new value, who changed it, and when.
The change history showing who edited a field and when.
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