Join your telehealth appointment

Joining your appointment

Open the link your clinic sent you for this appointment. You don't need to create an account or download anything — the link takes you straight into the call once your appointment is confirmed.

Opening the telehealth appointment link.

Before you join

• Use a device with a camera and microphone, in a quiet, well-lit spot.
• Allow camera and microphone access when your browser asks.
• A stable internet connection makes the biggest difference to call quality.

During the call

Your practitioner may share their screen with you, draw directly on the call to point something out, or send you a form to fill in right there during the call. If you're asked to complete something, it'll appear directly in your session — you don't need to leave the call or check your email.

If something goes wrong

If your connection drops, the call will try to reconnect automatically. If it doesn't come back, close and reopen your original link, or contact your clinic if you're still having trouble.