Joining a Telehealth Appointment

Joining your visit

Your telehealth visit happens right from your browser using the link your clinic sent you — no app to download, nothing to install. Here's what to expect once you join.

Waiting for your doctor

When you first join, you'll see a friendly "Waiting for your doctor" screen with a gentle animated indicator letting you know the call is working and you're just waiting for your practitioner to join. There's nothing you need to do here — the call will connect automatically the moment they arrive.

The patient-side waiting screen showing a soft animated indicator and the message "Waiting for your doctor" before the practitioner joins the call.

Your call controls

Once your doctor joins, you'll see a small, simple set of controls — nothing complicated to figure out.

• Mic — mute or unmute yourself.
• Camera — turn your camera on or off.
• Attach (paperclip) — share a file with your doctor, like a photo of a symptom.
• Chat — open a chat panel to type messages during the call.

If your doctor sends you something to fill out

Sometimes your doctor may send you a quick item to fill out right in the chat — a short consent checklist, a simple 0-10 pain scale, or a brief form. Each one appears with its own Submit button, so just fill it in and submit whenever you're ready.

A pain-scale question sent through the chat during a telehealth call, showing a 0-10 selector and a Submit button.

If you see a drawing appear on your screen

If your doctor wants to point something out — say, showing you where on the body they mean — you may see their drawing appear live on your screen, along with a small notice that fades away after a few seconds. This is just your doctor highlighting something to help explain, not something you need to do anything with.

When the visit ends

The end-of-visit summary screen showing three sections — What we discussed, Your care plan, and Follow-up — with a download button.

Common questions