Your video appointment is a link in your confirmation message. A phone or computer with a camera and a quiet spot is all you need.
What you need
- A phone, tablet or computer with a camera and microphone, and a recent browser such as Chrome, Safari or Edge. Nothing to install and no account.
- The link from your confirmation or reminder message. It's personal to your appointment.
- A quiet spot with good Wi-Fi or mobile signal. Headphones help.
Join
1
Open the link a few minutes before your time
The page says Verifying your appointment… then Your telehealth session is ready. Make sure your camera and microphone are connected.
2
Allow the camera and microphone
Your browser asks once. If you refuse, you can still join with sound only.
3
Wait for your practitioner
You'll see Doctor joined when they arrive. If you're early, they'll be with you shortly.
The patient's call screen with the practitioner's video, the camera and microphone buttons, and the chat.
During and after
- Use the Camera and Microphone buttons to switch them off and on. If the picture freezes, the call drops to sound only by itself; you can keep talking.
- Send file lets you share a photo, up to 1 MB. If the practitioner sends a form, Your doctor sent you a form appears in the chat and you fill it in there.
- If the call drops, reopen the same link; it rejoins the same session.
- When the practitioner ends the call you see Session complete and You can close this window.
- If the link says it has expired, contact the clinic for a new one; it stops working after two weeks unused.