Booking online takes a couple of minutes: where, what, who, when, and your details. If the clinic asks for a deposit, it comes off your bill on the day.

The five steps

Your clinic's booking page walks you through five steps, shown as dots at the top: Location, Service, Practitioner, Date & time and Details. You can go back at any point.

1

Location

If the clinic has more than one place, pick the one you'll attend. The services offered next are the ones available at that place.

2

Service

Choose the type of appointment, with its length and price shown. If you're not sure, the clinic's description helps, or pick a first visit.

3

Practitioner

Choose who you'd like to see. Only practitioners who offer that service online at that place are listed.

4

Date & time

The calendar shows days with free times; pick a time. The page says which time zone the times are in: the clinic's, or, if the clinic allows it, your own, which you can change.

5

Details

Your first and last name, email and mobile number, and anything the clinic asks, such as your address or a consent form to agree to. Check the terms box, complete the quick verification check, and select Confirm booking, or Continue to payment if the clinic takes a deposit.

A clinic's online booking page with a five-part progress bar at the Select date & time step, the choices so far (location, Physio – 45 min, Sarah Malik), a November 2026 calendar with the 19th highlighted, and a grid of times where taken ones are struck through.
The booking page at the Date and time step with Thursday 19 November selected and that day's free times listed.

Paying a deposit

Some clinics ask for a deposit or full payment when you book. The Payment step shows Deposit due now or Total due now, and you pay by card, PayPal or Square depending on the clinic. The deposit comes off your bill on the day. If the payment fails, nothing is booked; check the card details and try again. Two messages mean the opposite, so don't book twice: Your booking may have gone through. Check your email for a confirmation before booking again; if none arrives in a few minutes, reload this page and book again, or contact the clinic., and with a deposit, We couldn't confirm your payment just now. Please don't book again: the clinic will check it and confirm your booking with you. Going back and picking a different time after paying gives This payment has already been used for another booking.

After you book

  • You're booked! appears on screen with a reference number, and a confirmation arrives by email or text, with the appointment in it and, usually, a calendar file to save. If the page didn't get the answer and you press Book again, you see the same confirmation and still get one appointment, not two.
  • To change or cancel, use the link in your confirmation or reminder. Each clinic sets how much notice it needs; inside that period the link won't cancel and you should phone, and a late cancellation or missed visit may carry a fee the clinic told you about when you booked.
  • If the page says Online booking is currently unavailable, the clinic has paused it; call them.