Booking Your Appointment Online

Booking your appointment

Booking an appointment online only takes a few minutes, and you can do it at whatever pace feels comfortable — there's no rush, and nothing is finalized until you reach the confirmation screen at the end. If you've ever found booking pages confusing or worried about clicking the wrong thing, this one is designed so that's hard to do: each step only shows you what's actually available, so you can't accidentally pick a time that's already taken or a practitioner who isn't free.

This guide walks through the whole flow from start to finish, in the order you'll actually see it, so you know exactly what's coming next at every point.

Choosing where and what

If your clinic has more than one location, you'll see them laid out as a simple grid of cards — just pick whichever is most convenient for you. If your clinic only has a single location, this step is skipped automatically and you'll move straight on to the next one, so don't worry if you never see a location screen at all.

Next, you'll choose the type of appointment you need. If your clinic has chosen to show it, you'll also see roughly how long the visit takes and what it costs, right there on the list, so there are no surprises later when you're trying to plan around it.

Choosing your practitioner

You'll see a list of practitioners available for the service and location you picked. Choose whoever you'd like to see, or if you don't have a preference, simply pick whoever has availability that suits your schedule best — either way is completely fine.

Picking a date and time

An inline calendar shows you which dates are available to book — anything outside your clinic's schedule simply won't be selectable, so you don't need to guess. Once you pick a date, the available time slots for that day appear below it. Any times that are already taken are grayed out and can't be clicked, which means you'll only ever be able to choose a slot that's genuinely free — there's no risk of a booking conflict on your end.

The Date & Time step showing the inline calendar with bookable dates highlighted, a selected date, and the resulting list of time slots with already-booked times grayed out.

Telling us a little about you

Next, you'll enter a few details so the clinic knows who's coming in. None of this takes long, and most of it is exactly what you'd expect from any appointment booking.

• Your name.
• Your email and/or phone number — you only need to provide at least one, whichever is easiest for you to be reached on.
• Your address, but only if your clinic has specifically asked for it.
• A checkbox to agree to the clinic's terms of use and privacy policy.
• A quick "I'm not a robot" check, just to confirm a real person is booking the appointment rather than automated software.

Payment, if your clinic requires it

Some clinics ask for payment at the time of booking — usually to secure the slot — and others don't ask for anything upfront at all. If yours does, you'll see this step; otherwise, you'll skip straight to your confirmation and this section won't apply to you.

Your confirmation

Once everything's done, you'll see a checkmark screen confirming your appointment, along with a summary of what you booked and a reference number. It's a good idea to keep that reference number somewhere handy — a note on your phone, a screenshot, whatever's easiest for you — in case you ever need to contact the clinic about your booking later.

The booking confirmation screen with a checkmark, a summary of the appointment details, and a reference number.

If something doesn't go as expected

Most bookings go through without a hitch, but it's worth knowing what to do in the rare case something looks off, especially around payment.

Common questions