How SMS credits work
Every text message your clinic sends — reminders, confirmations, one-off messages, broadcasts — uses SMS credits. A credit costs USD0.10 and covers roughly 160 characters, so a longer message can use more than one credit.
Check your balance and top up
Go to your settings and open SMS settings to see your current credit balance and its approximate value. Enter an amount and choose Top up to add more credits whenever you need them.
Get warned before you run out
Turn on the low-balance reminder to get an email once your credits drop below a threshold you choose, so reminders and confirmations don't quietly stop sending because the balance ran out.
Receiving patient replies
Replies from patients are always visible inside ClinyPal. If you'd also like them forwarded elsewhere, add a mobile number or an email address — forwarding to email is free, while forwarding to a mobile number uses one credit per reply.