An invoice didn't sync to my accounting software

Check the connection first

Go to Apps & integrations and check your accounting connection's status. If it's flagged for attention, that's almost always why nothing new is syncing — reconnect it before troubleshooting anything else.

An accounting integration flagged for reconnection.

Understand what actually syncs

Only issued invoices that haven't already been sent are pushed across. A draft invoice, or one that's already synced, won't create a duplicate or a new entry — that's expected, not a fault.

Check when it last synced

The integration's status shows when it last synced successfully. If that time is well before the invoice you're looking for was issued, the connection likely dropped in between — reconnecting should catch it up.

If it still doesn't show up

• Confirm the invoice is genuinely issued, not still a draft.
• Reconnect the integration even if it doesn't show an error — access can expire quietly.
• Check your accounting software directly in case it did arrive, just not where you expected to see it.