Why this happens
After a number of incorrect sign-in attempts in a row, ClinyPal temporarily locks the account. This protects it against someone repeatedly guessing a password — it's a safeguard, not a system error.
Getting back in
- Wait for the lockout period to pass before trying again.
- If you're not certain of your password, reset it rather than continuing to guess.
- If lockouts keep happening and you're confident it's genuinely you signing in, check whether your password has been saved incorrectly in a browser or password manager.
If you didn't attempt to sign in at all
Worth investigating A lockout from attempts you didn't make could mean someone else is trying to access your account. Reset your password once you're back in, and consider turning on two-factor authentication if you haven't already.
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