What this report shows
A lapsed patient is someone who hasn't had a visit in a while — long enough that they may have quietly stopped coming rather than simply being between appointments. This report finds them before they're forgotten entirely.
Choose how long is too long
Pick a threshold — 30, 60, 90, or 180 days since their last visit — and choose a location. A shorter threshold catches patients earlier; a longer one focuses on those who've truly gone quiet.
Choosing a lapsed threshold of 30, 60, 90, or 180 days.
Reaching out
From here, the natural next step is a message — a broadcast to the group, or a personal note for patients worth a more direct approach.
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