Catching a quiet patient before they're a lost one
Patients rarely announce that they're leaving your clinic — they just stop booking. By the time it's obvious a patient hasn't been in for a while, they may have already settled somewhere else. Lapsed Patients exists to surface that drift while there's still a real chance to act on it: a working list of patients whose time since their last visit has crossed a threshold you set, ready to be worked as an outreach list rather than discovered by accident months later.
The report's usefulness depends heavily on picking a threshold that fits how your clinic actually operates. A dental hygiene clinic where visits are expected every six months needs a very different threshold than a physiotherapy practice where a course of treatment might legitimately run for weeks and then stop. There's no universally correct number — the right one is whatever gap in your clinic genuinely signals "this patient may be drifting," not "this patient just hasn't needed us yet."
- Lists patients whose last visit is older than a threshold you choose
- Filters by location and a day-count threshold preset
- Never visited is tracked separately from lapsed — it's a different situation entirely
- The Contact column is there so the list can be worked directly, not just reviewed
Filters
- <strong>Location</strong> — restricts results to a single clinic location, or shows all locations combined.
- <strong>Threshold</strong> — a day-count preset (for example 30, 60, 90, or 180 days) that sets how long since a patient's last visit before they count as lapsed.
KPI tiles
- <strong>Lapsed patients</strong> — total patients whose last visit is older than the selected threshold.
- <strong>Never visited</strong> — patients on your list with no recorded visit at all, a distinct group from lapsed patients since there's no prior relationship to reactivate, only a first visit to convert.
The Lapsed patients table
Sort by Days since to prioritize outreach — patients closest to the edge of your threshold are often the easiest to bring back, while those far past it may need a different approach, such as a broadcast campaign rather than an individual call.
| Patient | Last visit | Days since | Contact |
|---|---|---|---|
| Patient name | Date of their most recent visit | Number of days between last visit and today | Phone or email on file, used for follow-up |