Patients who haven't been in for a while are the easiest ones to win back. This report lists them by how long it's been, ready for a recall or a broadcast.
What it shows
Lapsed patients is a snapshot: active patients whose most recent completed appointment was more than the threshold ago, 90 days by default, including patients who have never had a completed visit. Patients with a future booking but no completed visit yet appear as never visited.
Filters: a location, a threshold of 30, 60, 90 or 180 days. It needs the clinical reports permission, which Administrators and Practitioners have.
Reading it
Headline figures: Lapsed patients, Threshold, Never visited, Oldest visit.
Columns: Patient, Last visit, Days since, Contact.
Acting on it
Use the 30-day threshold to catch people early and 180 for the long gone. The natural next step is a broadcast to the group, or a recall on the record for the ones you want back. Archive patients who have really left so they stop appearing.