A patient in another time zone gets appointment times in their own clock, not the clinic's, as long as the record says where they are. It matters most for telehealth.
Same as location, unless you change it
Every patient's Time zone on their Details starts as Same as location, meaning the time zone of the location they belong to. That's right for almost everyone. Change it only for a patient who lives elsewhere, which in practice means telehealth patients in another state or country. Choose the zone from the list, under Edit details, and save.
A patient who books online can also choose their time zone on the booking page if you've switched on Allow patients to select their time zone in the online booking settings; the choice is stored here.
What it changes
- Appointment times in the patient's confirmations and reminders are shown in their zone.
- The patient's cancellation page shows the clinic's time and your time side by side.
- Nothing changes for staff: the calendar and the record show the clinic's time.
If a telehealth patient says their reminder showed the wrong time, this field is the first thing to check.