Every message ClinyPal sent or tried to send to a patient is here, with its status. When someone says they never got the reminder, start on this page.
What's listed
The Communications section is the record of everything ClinyPal has sent this patient: confirmations, reminders, follow-ups, cancellation notices, recall reminders, waitlist offers, form and consent requests, invoices and receipts by email, broadcasts and one-off SMS messages from staff. Each entry shows the kind of message, its subject, the address or number it went to, when, and a status. Newest first, with Load more for older entries. Phone calls and conversations aren't here; this is only what the system sent.
What the statuses mean
| Status | Meaning |
|---|---|
| Sent | Handed to the email service or SMS provider successfully. It doesn't prove the patient read it, but it did leave ClinyPal. |
| Pending | Waiting in line and not yet sent, usually an SMS waiting for the provider. If it stays pending for long, check the clinic's SMS balance. |
| Failed | The send didn't work: a bad address or number, no SMS credit, or the provider refused it. Fix the cause and resend by hand. |
| Excluded | ClinyPal chose not to send it, most often a broadcast the patient's marketing consent or automatic messages setting ruled out. |
If a message you expected isn't in the list at all, it was never attempted: the appointment type may have no template for that event, the patient's automatic messages may be off, or the reminder time hasn't come yet.