Set up follow-up texts

Following up by text

A follow-up text works the same way as a follow-up email, just shorter and usually read faster.

Set the timing and filters

Choose how many days after the appointment it sends, then filter by attendance — All, Arrived only, Did not arrive only, or All except did not arrive — and optionally send only to patients without a following appointment already booked.

Setting the timing and attendance filter for a follow-up text.

Write the message

Keep it short, use the available placeholders, and preview it before saving.