Where support chat starts
Opening support chat takes you to a home screen first, not straight into a conversation. It shows the team you'd be talking to, how quickly you can expect a reply right now, and picks up any recent conversation you already have going.
Asking a question
Start a new conversation and ask your question in your own words. The AI answers immediately where it can, based on how ClinyPal actually works.
Picking up where you left off
If you've messaged support recently, the home screen shows it as a recent conversation, with an indicator if there's a reply you haven't seen yet. Select it to continue right where you left off, rather than starting over.
If the team is offline
Outside working hours, the home screen tells you honestly — "we're offline right now" and, if known, when the team is next back. You can still leave a message; it's waiting for the team as soon as they're available again, rather than disappearing into nothing.
When it's time for a person
If your question needs a human — something account-specific, a bug, anything the AI genuinely can't resolve — it hands off to a real person within the same conversation. You don't lose your history or have to explain everything again from scratch.
Catching up on product news
From the home screen, check the news section for recent product updates and announcements — a quick way to see what's changed without leaving the chat.