Support chat answers most questions about using ClinyPal right away, any hour, and hands you to a person when it can't. Say which page you're on and it gets to the point faster.
Ask the assistant
Open the chat from the help icon in ClinyPal. Chat with our AI assistant starts with How can we help?; the ClinyPal Assistant answers from this help center and the product, so a question like how do I refund a deposit gets the steps right away, any time of day. Ask one thing at a time and say which page you're on.
The support chat with a question about refunds answered by the ClinyPal Assistant.
Reach a person
- Talk to a person hands the conversation, with what you've already written, to the support team. The assistant also hands over by itself after two answers it isn't confident in.
- In business hours: An agent is online now — usually replies in minutes, then Connecting you to an agent… or Waiting for the next available agent….
- Outside them: Leave a message with your email; We typically reply in a few hours, and the reply comes by email as well as in the chat.
- Continue your conversation reopens a past thread; Start a new one begins fresh. A closed conversation reads This conversation has ended — start a new one to keep chatting.
What helps us help you
Include the patient's or invoice's number rather than names, the exact message on screen, and the time it happened. Support can see your clinic's configuration and logs but not your patients' clinical notes.