Reset your password

Requesting a reset

On the sign-in page, choose Forgot password? and enter the email address on your account. If it matches an account, you'll receive a link to set a new password.

The forgot password link on the sign-in page.

Setting a new password

Open the link from your email and choose a new password. Use something you haven't used on this account before, and sign in with it straight away.

If the email doesn't arrive

• Check spam or junk folders.
• Confirm you entered the exact email address your account uses.
• Wait a few minutes and try again before assuming something's wrong.

If you no longer have access to that email

Contact your clinic's administrator, who can update the email address on your account, or reach out to support if you administer the account yourself.