Some actions ask for your password again even though you're signed in: changing a user, setting a new password, closing the clinic's account. It's deliberate, and it's the same check a bank makes before a transfer.

When it appears

A few actions could do real damage if someone sat down at your computer while you were away, so ClinyPal checks it's you before saving them, even though you're already signed in. The check is headed Confirm it's you. You'll meet it when you:

Sensitive actions ask for your password again. User changes, password changes and closing the account re-check it's you, even on a remembered device. It isn't a sign-in problem.
  • save changes to any user under Users & Practitioners, including your own, with the note that modifying user accounts is a sensitive action;
  • change your password, with the note Enter your current password to set a new one;
  • schedule the deletion of the clinic's data from the close-account page.
A Confirm it's you dialog explaining that modifying user accounts is a sensitive action, with a Your ClinyPal password field and Cancel and Confirm buttons.
The Confirm it's you check before saving a change to a user.

Pass the check

Type your own ClinyPal password, the one you sign in with, and select Confirm. If you've added a passkey, Use a passkey instead lets you confirm with your fingerprint, face or screen lock. Cancel abandons the change; nothing is saved.

The check always wants your password, not the password of the user you're editing. If the check says the password doesn't seem to be correct and you're sure of it, you may be signed in as someone else: the name at the top of the page tells you who. If you signed up with Google or Microsoft and never set a password, you can't pass the check with a password; set one through Forgot password? or add a passkey first.