Using the waitlist
When nothing suitable is free right now, add the patient to the waitlist instead of leaving it to memory. Open the waitlist from the calendar — a badge shows how many patients are currently waiting.
The waitlist panel showing waiting patients with a count badge.
What each entry shows
Each waiting patient is listed with whatever preferences they gave — the appointment type they want, a preferred practitioner, and a preferred time window — along with any note and when they were added.
Book them in when a slot opens
When you have a slot that suits them, choose Book next to their name. Their details carry over automatically — you just confirm the date and time and save to turn the waitlist entry into a real appointment.
Booking a waitlisted patient into a confirmed appointment slot.
Removing an entry
If a patient no longer needs the slot, choose Dismiss to take them off the waitlist without booking anything.
Was this article helpful?
Your feedback helps us improve our documentation.
Rate this article:
Related articles
Find your way around the calendar
The calendar and appointments
Customise your calendar view
The calendar and appointments
Set a practitioner's working hours
The calendar and appointments
Set your own booking notifications
The calendar and appointments
Still have questions?
Our support team typically replies in under 4 minutes on live chat.