Nobody should turn up to a canceled slot, so this is the one message that goes out even to a patient who has automatic messages switched off. ClinyPal adds the money sentence itself.
What it's for
A cancellation message tells the patient their appointment is off, whoever canceled it. Because nobody should turn up to a canceled slot, it's the one automatic message that goes out even to a patient whose Automatic messages are set to None: by email, or by SMS if they have no email.
Set it up
1
Open Settings, then the email or SMS templates for Appointment Cancellations under Automatic messages, and add a template
Give it a Template name.
2
Write the content
Say which appointment, and how to rebook. Placeholders for the date, time, type and the clinic's phone fit here; there's no cancel link to include.
3
Link it on each appointment type
Choose it for the Cancellation event under the type's Communications.
A cancellation email template naming the appointment and inviting the patient to rebook.
Worth knowing
- When money is involved, ClinyPal adds a sentence after your text saying what happened to it: deposit moved to credit, refunded, or a late fee kept. You don't write that part.
- Canceling a whole series, a group session, or a practitioner's calendar sends the message to each patient affected.
- If the patient has no email and no mobile, nothing can be sent; the calendar's cancellation shows that, and the clinic should call.