A noticeboard, not a message inbox
The Staff Hub is an internal noticeboard for your clinic's team — a single, shared place for the kind of announcement that everyone needs to see but nobody needs to reply to individually. Think of it as the digital version of a notice pinned to the staff room wall: the 3pm slot is blocked for equipment maintenance, reminder to update your availability before next week, new intake form goes live Monday. It's read by the whole team, not addressed to any one person.
That distinction matters because ClinyPal has other communication surfaces that look superficially similar but serve different jobs. The Staff Hub is for broadcast, one-to-many, low-urgency information — not for a back-and-forth conversation, and not for anything patient-facing. If you find yourself replying to a specific colleague's post, or the content is really a question for one person rather than an announcement for everyone, it probably belongs in a direct conversation instead of here.
- What kind of content belongs on the Staff Hub, and what doesn't
- How to post a message for your team
- How the feed of recent posts works
What belongs here versus other channels
Clinics that get the most out of the Staff Hub tend to reserve it for things that are genuinely relevant to the whole team and don't need a response — schedule changes, policy reminders, a heads-up about a system change, or general morale-type updates. Patient-specific discussion, anything involving protected health information, and time-sensitive operational requests ("can someone cover the front desk in the next ten minutes") are a poor fit: the Staff Hub isn't built for real-time back-and-forth, and it isn't the right place for anything that touches a specific patient's record.
A simple test that works well in practice: if the message is addressed to "everyone" and doesn't need a reply, it belongs on the Staff Hub. If it's addressed to one person, or it needs an answer before someone can act, it belongs somewhere more direct.
Posting an announcement
Open Staff Hub
Select Staff Hub from the navigation.
Write your message
Type your announcement into the message box at the top of the page. Keep it to the point — this is a noticeboard, not a document, so long-form policy detail is better linked to or attached elsewhere and summarized here.
Post it
Submit the message so it appears in the feed for the rest of your team to see.
Keeping up with the feed
Recent posts from you and your colleagues appear in a feed below the message box, most recent first. Because it's ordered by recency rather than by importance or category, it works best as something you check regularly — at the start of a shift, for example — rather than something you scroll back through looking for one specific older post. If a piece of information genuinely needs to stay visible and referenced for weeks, the Staff Hub's chronological feed isn't the ideal home for it; consider whether it belongs in a more permanent settings page or document instead.