Usage, not configuration
Turning on online booking is a decision you make once, or occasionally revisit. Whether it's actually working — whether patients are using it, how much lead time they're giving you, whether deposits are being collected the way you set them up to be — is an ongoing question, and it's a different one. The Online Booking Report is built to answer that second question with real usage data pulled from appointments already booked through your booking page, not to control how the page behaves.
This is a distinction worth being explicit about, because the two pages sit in different parts of ClinyPal and it's easy to land on the wrong one looking for the other. If you want to turn online booking on or off, change your availability rules, or adjust deposit requirements, that's Configure Online Booking — a settings page. If you want to see what's actually happened as a result of those settings, you're in the right place.
- A usage report, not a settings page — it only reflects appointments already booked online
- Filters by date range and location
- Compares outcomes between online-booked and staff-booked appointments
- A detail table breaks out lead time and deposit for every individual online booking
Filters
- <strong>Date range</strong> — limits the report to appointments booked online inside the selected period.
- <strong>Location</strong> — narrows results to a single clinic location, or shows all locations combined, useful if only some of your locations have online booking enabled.
KPI tiles
- <strong>Online bookings</strong> — total appointments booked through the online booking page in the period.
- <strong>Deposits collected</strong> — total deposit amounts taken at the moment of booking, across every online booking in the period.
- Additional tiles cover completion and cancellation rates specific to online bookings, so you can judge the channel's quality alongside its volume.
Online vs staff-booked: is the channel behaving differently?
Patients booking themselves online, without a staff member walking them through the process, sometimes behave differently than patients booked by reception — for better or worse. This table puts the two side by side so you can see whether online bookings run a higher cancellation or no-show rate than staff-booked ones, which might suggest tightening your booking rules or lead-time requirements, or whether online bookings actually perform just as well, which is a good argument for pushing more scheduling to the self-service channel.
| Source | Bookings | Completed | Cancelled | No-shows |
|---|---|---|---|---|
| Online | Appointments patients booked themselves | How many were completed | How many were cancelled | How many were no-shows |
| Staff-booked | Appointments a staff member booked on the patient's behalf | How many were completed | How many were cancelled | How many were no-shows |
Online bookings in detail: lead time and deposits
The detail table lists every individual online booking in the period. Lead time — how far ahead of the appointment the patient booked — is worth tracking on its own: a channel that's mostly booking same-day gives your clinic very little room to fill a cancellation, while healthy lead time gives the waitlist room to work. The Deposit column shows what was actually collected at booking time for that row, which you can reconcile against your deposit rules on the settings page if something looks off.
| Date booked | Patient | Appointment | Lead time | Deposit |
|---|---|---|---|---|
| Date and time the booking was made | Patient name | The appointment type booked | Time between booking and the appointment itself | Deposit amount collected, if any |